Payment Confirmation

After I transfer according the bill, why does the invoice not verified yet?

Your payment will be verified automatically by The delay of verification caused by bank system. But, it will be okay. We still verify the payment. If the verification is not done yet in 24 hours, please feel free to contact us via contact page.

How long my payment transaction was processed

The verification will take less than 1 hour if you pay exactly as shown (including 3 unique codes)

Why is my payment not processed yet?

There are some things that have caused your payment to be unverified, such as:

  1. Funds transferred do not match the nominal listed on the bill.
  2. Do not add a unique code when making a payment.
  3. Payments are made separately or transfer more than once to complete the bill.
  4. Conduct different interbank transfers.
  5. The payment method chosen when making purchases and payments is different.
  6. Payment is over time.

Delivery System

How to monitor delivery status?

Please, kindly check your profile page.


There are three statuses: On Hold (admin has not checked yet), Processing (admin has viewed, you have done payment, the product is in delivery process), and Complete (you have received your item).

Why my order has not been delivered or not yet?

The speed of the order process depends on the delivery service or courier.


What are the delivery charges for orders from the Online Shop?

Because, Orphan uses some courier delivery services, and they give charge for the services.

Which payment methods are accepted in the Online Shop?

Bank transfer, PayPal, and Stripe.

How secure is shopping in the Online Shop? Is my data protected?

We have no right to use buyer’s data and keep the data confidental.

What exactly happens after ordering?

After the ordering, you will be given payment methods, so you will. Then, you do the payment, and Orphan will process your order until your receive item you order.


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